Returns & Exchanges 🔄
What we can exchange: We will happily exchange any item that arrives damaged or if you received the wrong product. Please reach out within 7 days of delivery.
What we cannot exchange: For hygiene reasons, we cannot accept returns or exchanges for perfumes that have been opened or used.
Return Shipping Charges 🚚
- Damaged or Wrong Items: If you receive a damaged or incorrect product, S. Fragrance will cover all return shipping costs once the item is safely returned and inspected.
- Customer Preference & Change of Mind: If you wish to return or exchange an item due to personal preference or a change of mind, the customer will be responsible for paying the return shipping fees.
Order Support ℹ️
Delivery Issues: While we pack everything carefully with bubble wrap, delays can occasionally happen due to courier issues or unexpected conditions.
Need Help? If you have any problems with your order, please contact us directly at +92 320 9173853. We are here to help!
Important Notes for Delivery ⚠️
Complete Details: Please make sure your delivery address, house number, and active phone number are correct.
Delivery Failures: If the provided address or phone number is incorrect, the courier will not be able to deliver your parcel, and it will be returned to us.
Availability: Please ensure someone is available at the provided address to receive the order during delivery hours.
